Be part of the dynamic team of Fil-Global Immigration Services Corporation. We want you on board.
Communications and Quality Manager(1)
Communications and Quality Manager is in charge of quality overseeing all internal and external communications for the company, ensuring its message is consistent and engaging. The main duties include preparing detailed media reports, press releases, and marketing materials. He is also responsible for monitoring and evaluating internal sales processes to determine their quality and engagement with customers by gathering feedback.
●Producing statistical reports on quality standards.
●Quality control and maintain 100% customer satisfaction to the company.
●Create informative and interesting press releases and related marketing materials,
memorandum and policies related to sales.
●Work with different sales and marketing departments to generate business
development ideas and profitable strategies.
●Create memorandums and marketing strategies for new business , launches, events,
●Lead the customer service and public relations staff.
●Respond to refunds, complaints, communication-related issues in a timely manner.
●Understanding customer journey expectations and needs from a service.
●Provide best practice and quality control processes for Orientation, Consultation,
Counselling, and other client engagements (e.g. Timelining)
●Engaging with customers and gathering product feedback to work towards superior
quality of the services.
●Reporting to upper management on quality standard issues.
●Work with liaison officers, ensuring that the organization complies with outside
regulatory and legal requirements, as well as internal policies and bylaws.
●Working hand in hand with management and staff to identify and manage regulatory
●Having appropriate disciplinary measures in place in the event of a regulatory breach
in order to avoid a future recurrence.
●Maintaining open lines of communication with all relevant decision makers and Board
of Directors in order to keep all parties informed of regulatory changes
●Organizing regular training sessions for employees in order to efficiently
communicate key regulatory changes and updates
●Ensuring standards through disciplinary policies to ensure the organization achieves
and maintains government compliance
●Creating and implementing organizational policies, standards, and procedures to
comply with applicable regulations
●Ensuring that the company is equipped with internal controls that adequately measure and manage the risks it faces.
●Other related tasks that may be assigned by the immediate head
❏Candidate must possess at least a Master’s Degree
(Preferably but not Required), Bachelor’s/College Degree,
Professional License Exam), Business Administration,
Journalism, Sales and Marketing, Communications & Public
❏At least one (5) year of experience in Quality Control or
Customer Service Management.
❏Preferably but not required to have an Immigration
❏Ability to provide solutions to customer service inquiries.
❏Preferably with technical knowledge in VISA application
and renewal, etc.
❏Ability to work well under pressure.
❏Excellent communication skills in English
❏Proficient in Google Applications
❏Well-organized, Reliable and with Integrity
❏Exquisite communication, public relations and people skills
❏Passion for sales and possess excellent customer service
❏Excellent interpersonal skills and a customer advocate
❏Time Management Expert